Refund policy
Refund & Return Policy — Bottled Happiness
1. No Returns on Perfume Products
Due to the nature of our products, we do not accept returns or exchanges on any perfume/fragrance items unless the item arrives damaged or you received the wrong item. This policy helps us maintain product hygiene and safety standards for all customers.
2. Eligible Situations for a Refund or Replacement
We will offer a refund, replacement, or store credit only in the following cases:
- Damaged in transit: Your item arrived broken, leaking, or otherwise damaged.
- Wrong item sent: You received a different product than what you ordered.
3. How to Request a Refund/Replacement
If your order qualifies under Section 2, please contact us within [3days, 48–72 hours] of delivery with:
- Your order number
- Clear photos of the damaged item/packaging, or photos showing the incorrect item received
- A brief description of the issue
Email us at [support email] to start the process.
4. Resolution
Once your claim is reviewed and approved, we will offer one of the following (please specify your preference when contacting us, if applicable):
- A full replacement of the correct/undamaged item, or
- A full refund to your original payment method
5. Non-Qualifying Situations
We are unable to offer refunds, returns, or exchanges for:
- Change of mind
- Incorrect address provided by the customer
- Reactions to fragrance (patch testing is recommended before full use — see Section 6)
- Products that have been opened, used, or where the seal has been broken, outside of the damaged/wrong-item scenarios above
6. Patch Testing Recommendation
We recommend patch-testing any new fragrance on a small area of skin before full application, as individual reactions can vary.
7. Contact Us
Questions about this policy? Reach us at bottledhappiness123@gmail..com